The phone gets answered. The website gets found. You get your evenings back.
Media Pillars runs the front office and the online presence for local businesses across Upstate New York, Vermont and the Catskills: an AI receptionist that books jobs at 9 pm, a website that shows up when Google or ChatGPT is asked who to call, and reviews that arrive every week. Built, run and watched by a veteran-owned agency since 2015.
Five moments where a customer is won or lost. We handle each one.
Most marketing fixes one moment and ignores the rest. A found website with an unanswered phone is a leak. An answered phone with no reviews is a leak. This is the whole path.
SearchThey look you up
Local SEO and AI search optimization make you the answer.
WebsiteThey land on your site
A fast site that explains, proves and offers one clear next step.
CallThey call or text
Answered on the first ring, or texted back in seconds.
BookThey get a time
Real openings on your calendar, confirmed and reminded.
ReviewThey tell others
A review request after every job; a reply to every review.
Everything we run for local businesses
Eighteen services, each with its own page, plan and price. Start with one; add the rest when it makes sense.
Front Office & AI
24/7 AI Receptionist
A voice assistant trained on your hours, services and pricing that answers, qualifies and books while you're on a job.
DetailsMissed-Call Text-Back
An automatic text goes out seconds after any unanswered call, so the lead talks to you instead of the next listing.
DetailsAppointment Booking
Callers, texters and web visitors pick a real opening, get confirmed, and get reminded — without anyone touching a schedule.
DetailsCRM & Lead Management
A pipeline built for a small team — leads arrive tagged, follow-ups fire on schedule, and nothing sits forgotten.
DetailsThe Media Pillars App
The mobile app that comes free with every plan — your inbox, calendar, pipeline and reviews together.
DetailsGet Found Online
Local SEO & AI Search
Rank in the map pack and the organic results, and be the business AI assistants name when someone asks for a recommendation.
DetailsReviews & Reputation
Automatic review requests after every job, thoughtful responses to every review, and monitoring across platforms.
DetailsSocial Media & Content
Monthly or weekly posts, newsletters and articles produced for you and scheduled across your channels.
DetailsAnalytics & Reporting
GA4, Search Console and call tracking configured correctly, with a monthly report a busy owner can read in five minutes.
DetailsWebsites & Stores
Website Design & Care
Flat-rate custom WordPress sites, quoted in writing, with lead capture built in and a care plan that keeps them fast and secure.
DetailsE-Commerce Development
WooCommerce stores with clean product structure, payments, shipping rules and marketplace feeds, plus monthly Store Care.
DetailsWebsite Rescue & Redesign
Malware cleanup, hosting migration, lost-access recovery and redesigns for sites the last developer walked away from.
DetailsSpeed Optimization
Core Web Vitals fixes, caching, image work and hosting tuning for a flat fee, backed by a money-back promise.
DetailsGrowth & Support
Email & SMS Marketing
Seasonal reminders, promotions and automated follow-up by text and email, sent from your list without you writing a word.
DetailsDatabase Reactivation
A one-time text-and-email campaign to your past customers that guarantees five booked appointments or costs nothing.
DetailsSales Funnels & Landing Pages
Single-purpose pages and multi-step funnels with follow-up automation, built for ads and offers.
DetailsConsulting & Strategy
Strategy sessions, full audits and monthly advisory from an owner who also manages a sales team in the trades.
DetailsGoogle Workspace
Branded email on your domain, calendars, Drive and security policies configured properly, with monthly user management.
DetailsWe work inside the tools you already use
If your business runs on one of these, there is no migration and no learning curve. We build, connect and manage in place.
- WordPress
- WooCommerce
- HighLevel
- Google Workspace
- Google Analytics 4
- Search Console
- Google Business Profile
- Cloudflare
- WP Rocket
- Rank Math
- Housecall Pro
- Kickserv
- Square
- Canva
- Zapier
- Claude
- ChatGPT
- Gemini
- WordPress
- WooCommerce
- HighLevel
- Google Workspace
- Google Analytics 4
- Search Console
- Google Business Profile
- Cloudflare
- WP Rocket
- Rank Math
- Housecall Pro
- Kickserv
- Square
- Canva
- Zapier
- Claude
- ChatGPT
- Gemini
Product names are trademarks of their owners and appear here to describe the platforms we work in. No endorsement is implied.
- HVAC & heat pumps
- Plumbing
- Electrical
- General contractors
- Tree & landscape
- Law firms
- Restaurants & pubs
- Retail & online stores
- Moving & storage
- Insurance agencies
- Auto sales & service
- Nonprofits & venues
Built for the trades and the businesses that keep this region running
Different industries, same three problems: calls that go unanswered, a website nobody finds, and reviews that stopped years ago. The system is the same; the training is specific to you.
See who we work withYour first week with us
Hear it work (today)
Call the AI line or open the chat. It answers, asks the right questions and books your walkthrough — the same thing it will do for your customers.
A 15-minute walkthrough (this week)
We learn your hours, services, area and calendar, then build and test your system. You do nothing else.
Live and monitored (within 7 days)
Calls answered, texts sent, jobs booked, reviews requested. You watch it in one app while we tune it.
Plain pricing, month to month
Most owners start with one of these three. Setup is waived when you start within seven days of your walkthrough.
Never Miss a Lead
- Missed-call text-back on your number
- Website chat that captures leads
- Automatic Google review requests
- One inbox for every conversation
- Monthly performance report
Front Office AI
- Everything in Never Miss a Lead
- 24/7 AI receptionist trained on your business
- Appointments booked to your calendar
- AI-drafted review responses
- Quarterly customer text campaigns
Get Found Everywhere
- Everything in Front Office AI
- Google Business Profile managed
- Local SEO for the towns you serve
- Built to be recommended by AI assistants
- Monthly newsletter and social posts
Also: Market Leader $1,297/mo with a full SEO program included · websites from $2,997 flat · Customer Wake-Up Campaign $497 one time, five booked appointments guaranteed. Full plans and pricing
The person behind itThe AI answers the phone. Frank answers for the work.
Media Pillars is a one-owner agency, not a call center with an agency logo. Call the main line any hour and the same AI receptionist we install for clients picks up, answers your questions and books your walkthrough. Ask for Frank and you get Frank: he built the first client site in Saratoga Springs in 2015 and still builds, connects and monitors every system personally — while also managing sales for a regional HVAC company, which keeps the advice grounded in how trades actually work.
Certifications and standing
- New York State certified Service-Disabled Veteran-Owned Business, #242298
- SBA HUBZone certified small business
- Registered in SAM.gov (UEID DVX7BRGZ8DH1)
- Founded 2015; LLC since 2020
- Headquartered in Granville, NY; permanent HUBZone office in Cairo, NY
A few of the businesses we build and answer for
Businesses that trust Media Pillars
Client logos shown with permission. Case studies are described qualitatively; no client metrics are published.
What clients say
Straight from Google, unedited. We set up the same review system for every client.
Local enough to show up. Remote enough to serve anywhere.
We meet clients in person across Washington, Warren and Saratoga counties, the Capital Region, western Vermont and the Catskills. Everything else — build, training, monitoring — is remote, which is how we also serve clients in Florida, Maryland and Pennsylvania.
Towns we serve- Granville
- Glens Falls
- Queensbury
- Lake George
- Saratoga Springs
- Hudson Falls
- Whitehall
- Albany
- Troy
- Schenectady
- Rutland, VT
- Manchester, VT
- Bennington, VT
- Catskill
- Kingston
Questions owners ask before they call
Is this a real agency or just software?
A real one. Media Pillars has designed and managed websites for local businesses since 2015. The AI front office is the newest layer on top of that work, and Frank Davis, the owner, is who you deal with.
What's the difference between mediapillars.us and mediapillars.com?
Same company. This site is our hand-built, plain-HTML version — no content system, no page builder — so it loads almost instantly. Our WordPress site at mediapillars.com carries the full blog and client tools.
Which plan should I start with?
If you mostly lose calls, Never Miss a Lead at $197/mo. If you need calls answered and booked, Front Office AI at $397/mo — the plan most trades choose. If you also need to be found in more towns, Get Found Everywhere at $697/mo.
Do I have to sign a contract?
No. Monthly plans run month to month with 30 days' notice. Website builds are flat fees quoted in writing.
Can you work with a business outside Upstate New York?
Yes. Almost everything we do is remote, and we have long-term clients in Florida, Maryland and Pennsylvania.
How do I try the AI before buying?
Call or text (518) 777-2263, or tap the chat button on this page. The assistant that answers is the same technology we set up for you.
See it answer a call before you decide
Call or text the AI line, or chat right here. It will book your 15-minute walkthrough on its own — that's the demo.